Generative AI-Enhanced Knowledge Management in Business (GAIK)
The project utilizes cutting-edge generative AI (GenAI) technologies to address significant challenges in knowledge management (KM) and access, aiming to reduce information bottlenecks and enhance the productivity of knowledge workers in Finnish companies.
While GenAI has potential to transform knowledge work, it also introduces risks and challenges that require careful consideration and management. To address this issue, this project will develop a business-oriented GenAI toolkit that will improve three knowledge processes: how companies create, synthesize, and access critical business knowledge.
The GenAI toolkit will provide several smart services both for internal business processes and for enhancement of customer experience. It will enable companies and technology providers to develop easy-to-deploy knowledge management solutions using business data with user-friendly software components (modules & code libraries), guidelines, process models, templates, and reusable knowledge models.
The project is implemented by the consortium of six companies and five academic partners with expertise in business digitalization, KM, data science, GenAI, and natural language processing as well as user companies from the manufacturing, healthcare and well-being, and construction sectors. The toolkit targets the identified use cases tailored to contemporary business requirements, as reflected by the needs analysis of the partner companies.
The Project consortium will also leverage the expertise of leading technology providers specializing in customized GenAI solutions for businesses.
-